Sierra Gold™ Operator Directory eliminates time-consuming searches through printed directories and the never-ending attempts to keep them updated.
With Operator Directory, each operator can instantly search your Sierra Gold usage management database for up-to-date company directory information and quickly direct callers to the correct extension.
- Operators have accurate, up-to-date directory information at their fingertips
- Improved operator efficiency
- Greater customer satisfaction through faster and more accurate call routing
- Dramatic savings in directory printing and distribution costs
- Operator Directory database remains in sync with your call accounting database
- Easy-to-read screens allow operators to instantly query the Directory database—up to 15,000 records in less than two seconds
- Utilizes the latest Sound-X technology to do “sounds like” searches by last name to further enhance search speed
- Allows user-defined search fields
- Department and Division forms can be included in the directory search screen
- Operates flawlessly in multi-site environments
- Information from each Sierra Gold site database is collected and merged into a master Directory database each night
- Updated master Directory is sent automatically via LAN to each operator’s Windows PC